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1.) EDITORIAL
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A "Warm" Welcome to All our New Subscribers.

I hope you all had a great weekend.  In reviewing 
our scheduling for the month of August, I noticed that 
we have Top Sponor a*d availability for as early as next
week.  We also have Classified a*d availability for this
coming Thursday. 

You can visit our website to view our packages, and if
you would like to view on the special packages, just
click on Variety A.D packages for more information:

http://www.online-exchange.com/advertising.htm

I see alot of new business entrepreneurs online,
and we do have many new subscribers.  The OnLine
Exchange has been in publication for 8 years.
We have quality readers and very competitive a.dvertising
packages.  So, please take a moment and review what
The OnLine Exchange has to offer.

If you have any questions, suggestions, opinions,
please email us at:  marketingtrendz@comcast.net

Please forward this e-zine to all your friends and co-workers who might be interested!

Until Next time,
 
Debbie Solomon
editor of The OnLine Exchange Ezine

 

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2.) HEADLINE ARTICLE
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Building Client Relationships: 
How to Use Sales Psychology to Create More Lifetime Clients Now 
By Gregory Stebbins

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My Customer is Ticking Me Off!

That was the recent comment I heard from a seasoned sales professional. He then described the customer’s controlling nature including how he would often interrupt, and want answers in Cliffs Notes version.

The sales person had a style mismatch. He was choosing to be upset by the customer’s actions.

After letting him unload, I asked him how he’s adapting to the customer.

“Adapt?” he asked, puzzled.

I said, “You could just live in your hurt feelings, like you’ve been doing. Or you could choose to pay closer attention to your customer and work with him the way he wants to be worked with. Specifically, allow this customer to have control over the sales call, give him the information he needs in the timing he needs it, and allow him to cut you off.”

Ultimately when you allow your customer to win, you’ll end up winning too. Your customers don’t necessarily want to be your friends. They want to be your customers because they need your products and services, don’t they?”

How to Make Sales, Not War

War metaphors such as “It was a hard fought battle” or “We had to punch the proposal through their defenses” are often used to describe the sales process. However, a more elegant and effective sales close approach is to give the customer what he or she wants in the way they want it with a nice ribbon around the package.

When the customer perceives you as the expert who really understands what he or she needs and when you give it to them in the way they recognize as serving their needs, you automatically turn an adversary into an ally. This will turn your customers into lifetime customers.

The Ultimate Secret to Turning Customers Into Lifetime Customers

Many companies struggle when differentiating their products or services. When you know how to adapt your personal selling style to align with that of the customer, you become the point of differentiation.

This requires you to be very aware of your approach to selling and the customer’s approach to buying.

For example, high-steadiness behavior types hate change. When a sales person shows up, he or she represents change, and that alone is enough to cause the customer to freeze. High-conscientious types often want detailed facts and figures, delivered with precision.

We’re most successful when our approach is identical to the customers. So you may find it beneficial to adapt your approach to theirs, even if it’s not your natural style.

Salespeople who have learned the secret to adapting profoundly increase their sales because they possess the ability to sell to different kinds of people.

How to Identify Your Style and the Style of Your Customers

I gave the person I was coaching the following explanation so he could identify his style and the styles of his customers:

• “D” Behavior – Demanding, directing and domineering. Individuals with this behavior style are usually ambitious, bold and impatient. They can also be argumentative and stubborn.

• “I” Behavior – Interacting, inspiring, and influencing. Individuals with this behavior style are often expressive, charming, optimistic, cheerful and enthusiastic.

• “S” Behavior – Supporting, stabilizing and steadying. These individuals are usually loyal, calm, patient, cooperative and humble.

• “C” Behavior – Conscientious, cautious and correcting. These individuals are often diplomatic, meticulous, private, incisive and exact.

How to Put This Knowledge Into Action During Two Key Stages of the Sales Process
Opening the call:

• Customer behavior type D: Be clear, specific, brief, and to the point.

• Customer behavior type I: Be friendly. Listen for both facts and feelings. Make time for relating and socializing.

• Customer behavior type S: Be genuinely sincere. Create a non-threatening environment for them.

• Customer behavior type C: Ask lots of questions and be patient while they answer in minute detail.

Obtaining commitment:

• Customer behavior type D – Briefly highlight their key options and ask for the order assertively.

• Customer behavior type I – Inspire them to action. Keep the close relaxed and friendly.

• Customer behavior type S – Detail how they can take practical action and confirm without pushing or rushing them.

• Customer behavior type C – Create a scheduled approach to implementing action with step-by-step timetables. Point out guarantees.

You can double or even triple your sales by getting a grasp on your customer’s behavioral style. It will make a difference in your sales figures and will turn one-time customers into lifetime customers.


About the Author:
Sales Psychology Expert Gregory Stebbins has helped 20,000+ sales professionals close more sales by becoming the point of differentiation while their competitors struggle to differentiate their products and services. In his book PeopleSavvy for Sales Professionals, he unveils for the first time his simple but groundbreaking plan to turning customers into lifetime customers. Get your free sneak preview at http://www.peoplesavvy.com/chapterone.htm 



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3.) INTERACTIVE CLASSIFIEDS
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4.) BIZ*TECH SAVVY SOLUTIONS
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Instant Properties

Use that properties menu a lot? Well, here's a quickie way to
view the properties of a file or program.

If you need to get to the properties for something (like an
icon, for instance), just hold down your ALT key and double
click it. Instant properties!

Try it with the My Computer icon or with one of your regular
desktop icons.

And yes, I know that you can also right click an item and select
"Properties" from the resulting menu, but I just thought this
was a little faster and much cooler.



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5.) EZINE A*D*VERTISING DETAILS
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EZINE BUSINESS DIRECTORY
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The OnLine Exchange is brought to you by MarketingTrendz.  Please visit our directory of resources for helpful information for your online business.  

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ONLINE EXCHANGE DIRECTORY & INFORMATION DATA
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ONLY subscribers who have personally and voluntarily subscribed to this Ezine will Receive it. We are 100% Opt-In. We will NEVER provide our subscriber list to ANYONE. We respect the privacy of our readers.

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CONTACT INFORMATION-

Editor: Debbie Solomon
Publisher: Sara Hardy
http://www.marketingtrendz.com
MarketingTrendz
1640 West Sandpiper Circle
Pembroke Pines, FL 33026
support@marketingtrendz.com

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DISCLAIMER-

THIS DOCUMENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY.
The information contained in this document represents the current view of MarketingTrendz on the issues discussed as of the date of publication. Because MarketingTrendz must respond to change in market conditions, it should not be interpreted to be a commitment on the part of MarketingTrendz and MarketingTrendz cannot guarantee the accuracy of any information presented after the date of publication. Information provided in this document is provided "AS IS" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and freedom from infringement. The user assumes the entire risk as to the accuracy and the use of this document.

All opinions and viewpoints in each editorial of The OnLine Exchange Ezine is expressed solely by the editor and writer, Debbie Solomon. The opinions set forth by the editor is not necessarily an interpretation of viewpoints made by the company.

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